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Pearson EdExcel

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Team Leading & Management:

LEVEL 2 DIPLOMA IN TEAM LEADING

This is for people who are leading a team or may aspire to do so and are given an opportunity at work to do team leading activities such as coaching, leading meetings and checking work. This course will take about 6 months to complete.

LEVEL 3 DIPLOMA IN MANAGEMENT

This is for people who are managing a team of people and have responsibilities for allocating and monitoring work, leading the team, planning work and supporting team members. This course will take about 9 months to complete.

LEVEL 5 DIPLOMA IN MANAGEMENT

This is for more Senior Managers who are responsible for developing operational plans in their area, providing leadership, planning change and working across the business with different colleagues and stakeholders. This course will take about 12 months to complete.

LEVEL 7 DIPLOMA IN MANAGEMENT

This is for Managers who are working at a strategic level in the business. They will be developing strategic business plans, providing strategic direction and leading change. This course will take about 18 months to complete.

Assessor & Verifier Awards:

LEVEL 3 IN ASSESSING COMPETENCE IN THE WORKPLACE

The Award is intended for those people who are carrying out assessments of occupational competence in the work environment and replaces the A1 Assessors Award.

One unit assesses the knowledge required to carry out competent assessments and the other assesses the performance of the Practitioner in planning and carrying out assessments and giving feedback. The Practitioner must have 2 learners to assess who are each going to be assessed on 2 units.

Assessment is through professional discussion, observation and production of a portfolio of evidence.

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LEVEL 4 IN THE INTERNAL QUALITY ASSURANCE OF ASSESSMENT PROCESSES AND PRACTICES

This qualification is intended for those who maintain the quality of assessment from within an organisation or Assessment Centre and acts as an Internal Verifier. It replaces the V1 Verifiers Award.

One unit assesses the knowledge and understanding a Practitioner requires to carry out the internal quality assurance process. The other assesses the performance of the Practitioner in carrying out the quality assurance process. The Practitioner must have 2 Assessors that he/she is responsible for and each Assessor must have 2 candidates that they are assessing.

Assessment is through professional discussion, observation and production of a portfolio of evidence.

LEVEL 2 DIPLOMA IN CUSTOMER SERVICE

This is for people who work in a customer focused role. The customers can be internal or external and a definition of ‘Customer’ would be anyone who you produce work for so it is suitable for all jobs, whether dealing with customers face to face or on the phone or working in any role where work has to be produced for another person.

This certificate will take about 9 months to complete.

LEVEL 3 DIPLOMA IN CUSTOMER SERVICE

This is for people who have a little more responsibility and who may be involved in making improvements in their area of work. This course will take about 12 months to complete.

BUSINESS ADMINISTRATION DIPLOMA AT LEVELS 2/3/4

These are for people whose main role is administration. They range from Level 2 which is for someone in a routine administration role to Level 4 where the person would possibly have managerial responsibilities and responsibility for resources and making improvements to the business.

Full assessment of your role and the right level of course will be looked at before you start.

We also offer Level 2 and Level 3 Apprenticeships in Business Administration.

ASSESSMENT FOR THE ABOVE COURSES:

Assessment is through producing evidence from the workplace to show competence, writing statements to explain the evidence and completing a professional discussion with the tutor about the evidence presented.

TUTORIALS:

These take place in the workplace on a one to one basis. If requested tutorials can be at our offices or in a hotel. Tutorials can also be offered using Skype. A typical pattern would be a monthly tutorial lasting about 1 hour. All work is planned with you and a time frame set for you that you agree to.